Getting Help
How to get support when you need it
Self-service resources
Documentation
You’re already here! Browse our docs for:
- Quickstart guide - Get started fast
- Fundamentals - Learn the basics
- Use cases - Real-world examples
- Node reference - All available nodes
Video tutorials
Watch step-by-step guides on our YouTube channel:
YouTube Channel
Video tutorials and walkthroughs
Community
Connect with other users:
Contact support
Email support
For account issues, billing questions, or technical problems:
Response time: Within 24 hours (business days)
Priority support
Enterprise customers get:
- Dedicated support channel
- 4-hour response time
- Direct access to engineering
Common issues
Workflow won't run
- Check all required fields are filled
- Verify integrations are connected
- Review error messages in logs
- Try running individual nodes
Integration not connecting
- Re-authenticate the integration
- Check API credentials are valid
- Verify account permissions
- Try removing and re-adding
Unexpected results
- Check variable references are correct
- Review node output in logs
- Test with simpler inputs
- Verify data types match
Performance issues
- Add delays for API calls
- Process in smaller batches
- Check for infinite loops
- Optimize heavy operations
Feature requests
We love hearing your ideas! Submit feature requests:
- Join our Discord
- Post in the #feature-requests channel
- Vote on existing requests
Report a bug
Found a bug? Help us fix it:
- Describe what happened
- Steps to reproduce
- Expected vs actual behavior
- Screenshots if helpful
Send to: bugs@dng.ai
API support
For API-specific questions:
Status page
Check system status and planned maintenance:
Status Page
Real-time system status